Asked Questions (FAQ)
is Web Mail?
Web Mail is a server-based email
system that allows you to access your
email account from the World Wide Web.
You can send and receive email
messages from almost any computer that
is connected to the Internet.
You can send and receive email
messages from Web Mail as well as from
your POP3 email client. Some of the
more popular email client applications
include Microsoft Outlook, Outlook
, Netscape Mail, and Pegasus. Each
email client application contains its
own built-in help file that will guide
you through the process of setting it
up to read mail on a remote server. If
you need specific information during
setup such as the names of your
incoming and outgoing mail servers,
contact your Web Site Administrator.
Web Mail is based on the hypertext
mark-up language (HTML), you can use
any major Internet browser to access
your email messages. Additionally,
your email is stored on your
domain’s server; therefore, you can
save email and attachments on the
server instead of downloading them to
is the difference between my domain
POP3 email account and my Web Mail
Web Mail provides another way to
access your existing domain email
account (email@example.com). You can
send and receive email through your
desktop email client application (such
as Microsoft Outlook or QualComm
Eduora) as well as on a web browser
with Web Mail.
Your desktop email application will
automatically download your email via
the Post Office Protocol (POP3) email
protocol when you login to it. Web
Mail uses the HyperText Transport
Protocol (HTTP) protocol, the same
protocol used for the World Wide Web
to display web pages, to provide
access to your domain email account
through your web browser. Web Mail is
server-based and allows you to store
and retrieve email directly from the
server. Your domain email account
username and password are used to
login to both your desktop email
application as well as Web Mail.
makes Web Mail especially useful?
The Web Mail application and your
email messages exist on a remote
server, not your local computer. So,
you never need to worry about missing,
corrupt, or overwritten email program
Web Mail advantages include:
Only your domain account name and
password are required to use Web Mail.
It is accessible from any
Web-connected computer and browser.
It uses very few of your computer's
It is very easy to use.
All upgrades are automatic and
It functions through any popular web
browser and operating system.
are some of Web Mail's main features?
Sending email messages to multiple
Sending up to five file attachments
per email message.
Automatically adding personal
signatures to outgoing email messages.
Creating personal email folders to
archive or categorize your messages.
An online address book.
I need to open an email account to use
No. Web Mail is included with most of
our UNIX shared hosting plans. All
email accounts under your domain can
access email with Web Mail as well as
with any standard POP3 email
application, such as Microsoft
Outlook, Eudora or Netscape Messenger.
do I access Web Mail?
Web Mail is always available on the
your Web browser.
in the address bar (replace my-domain.com
with your domain name).
For example, if your domain name
in the address bar.
Note: For a secure
login, type https://my-domain/webmail.
The Web Mail Login screen appears.
ID and Password
in the appropriate fields.
The Inbox folder appears.
do I change my Web Mail settings?
After logging into Web Mail, click the
tab. From the Options screen, you can
change your Web Mail account's
Outgoing Mail Options and the Display
can I get help on how to use Web
Mail's many features?
Web Mail contains an easy-to-use and
comprehensive online help system. If
you need information on how to perform
any email-related function, just log
in to your Web Mail account and click
I have more than one POP account?
Yes. Contact 800-893-6001 about setting up
additional accounts. Your account has
5 POP accounts. Additional
accounts are available upon request.
much disk space do I have for my email
Each email account on your domain
shares the total disk space available
under your domain’s Web hosting
plan. Each plan comes with generous
disk space quotas. Finitemail has
can I do to manage my email?
Delete unwanted or old email messages
from your Inbox, Sent Items, Trash or
Use an email application (such as
Microsoft Outlook or Eudora) to
automatically download your email into
Before using email applications that
download email into your computer,
read the following Virus Information:
email viruses affect computers
your Web Mail account is a web-based
email system, your email messages,
address book, and related files are
stored on our servers, not on your
computer. Therefore, reading your Web
Mail email messages does not make your
computer vulnerable to viruses.
email attachments will not be a threat
to your system if you do not download
them. However, if you open an
attachment or save it to your
computer, your computer becomes
Note: This applies to all
files that you download to your
computer, whether they are email
attachments or not.
not download anything from sources
you do not know and trust.
sure that you get and install one
of the many anti-virus programs
that are now available.
Exercising these precautions will
greatly reduce the chances of
exposing your computer to viruses.
I forward all of my email messages to
a different email address?
Yes. Your Web Site Administrator can
help you with automatic mail
forwarding and with using
I un-send an email message?
Un-sending refers to the ability to
retrieve a sent email message before
the recipient reads it. Currently, Web
Mail does not include an un-send
I experience difficulty with Web Mail,
where can I go for help?
First, search the Web Mail online Help
file for any information related to
the problem you are experiencing.
section for information regarding
difficulties you might encounter with
sending and receiving mail, losing
your password, and other issues.
messages section for a list
of the error
messages that might occur
when using Web Mail.
additional information, contact firstname.lastname@example.org
and included your domain name in the