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Order Tracking
*Subscribing to
eTrader constitutes agreement to the terms of service
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Support
Procedures:
To
contact support, please eMail: HELP@yourfavorite.com.
You must put
your
ACCOUNT NAME in the subject line.
Please also include all relevant
information about
your
issue. If you are replying, be
sure to reply to
HELP and not to an individual.
Also, include all prior
correspondence so your history can be
easily accessed
when dealing with a pending ticket.
Response Time: During
Business Hours: 1 hour maximum
Response Time: Outside of
Business Hours: 4-6 hours.
If you have sent an issue and it has
taken longer than the
specified time frame, please resend
your issue, or call
support at 1-800-893-6001.
Our call center is open M-F 9 a.m. to
7 p.m. Eastern Time.
We have
after hours staff on duty full time,
24 /7. If
there
is an emergency, you can have a
support rep.
paged.
A credit card number will be required
to page
the
on-call representative, however, you
will not be
charged
for reporting server outages, mail
failure due
to our
server malfunction or other
emergencies. Calls
for
training or instruction via page will
be billed $20 base.
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