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Order Tracking
*Subscribing to
eTrader constitutes agreement to the terms of service
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Hosting
Support Procedures:
To
contact support, please eMail: HELP@yourfavorite.com.
You must include
your DOMAIN NAME in the subject line.
Please also
include all relevant information about
your
issue. If you are replying, be sure to
reply to
HELP and
not to an individual. Also, include all
prior
correspondence
so your history can be easily accessed
when
dealing with a pending ticket.
Response Time: During Business
Hours: 1 hour maximum
Response Time: Outside of Business Hours:
4-6 hours.
If you have sent an issue and it has taken
longer than the
specified time frame, please resend your
issue, or call
hosting support at 1-877-4-WEBSITE.
Our call center is open M-F 9 a.m. to 7 p.m.
Eastern Time.
We have after
hours staff on duty full time, 24 /7.
If
there is an emergency,
you can have a support rep.
paged. A
credit card number will be required to
page
the on-call representative,
however, you will not be
charged for
reporting server outages, mail failure due
to our server
malfunction or other emergencies. Calls
for training or
instruction via page will be billed $20 base.
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