Web Hosting FAQ

Most Frequently Asked Questions (FAQ)

What is a Web site?

What is Web hosting?

What is a Web site?

A Web site is a way to present a product, service, or yourself online. Your Web site is a place anyone can visit, world-wide. Visitors can find out more about you or your products, ask you questions, provide feedback, or buy your products. 

What is a Domain Name?

A Domain Name is an address on the Web. Similar to a phone number, your Domain Name allows people to access your site on the Web. Easy to remember Domain Names are best for attracting people to your site and getting repeat visitors. 

Most Domain Names end with ".com" (yourfavorite.com), but other "top level" domain extensions are available like ".net", ".org" ".biz", ".info", and ".co.uk". 

Domains Names can also be used with your e-mail accounts allowing you to send and receive e-mail with addresses such as "support@yourcompany.com" or any name you can think of.

Why do I need a Web site?

Good domain names are going quickly. Everyone, including your competition is on the Internet.  If you already own a business, going online can instantly increase sales, even if you don't sell anything online.

When people are trying to find you, the first place they look is on the Web - and if they don't find you, they will probably find someone else!

What can a Web site do for me?

Use a site for the following:

  • Making announcements
  • Communication / email
  • Providing customer support - cut your call volume
  • Receiving visitor feedback
  • Sharing/distributing files and images [upload / download]
  • Selling products
  • Receiving donations
  • Data storage / customer management

 

How does a Web site work?

A Web site is a collection of files on a computer connected to the Internet. Very similar to the files on your own computer, except anyone with the address can access them.

When someone visits your site, they are actually contacting a computer called a Web server, and viewing the document they type in. Much like you look for C:\My Documents\something.doc on your local machine, you can call up http://domainname.com/something.htm.  The http:// tells your browser to go to a webdrive, just like C:\ on your local machine.  The domain name is similar to the folder, like My Documents on your local machine.  Lastly, the document it calls, something.htm, is just like the document on your local machine, something.doc or .txt.

The web server is a very fast, reliable machine connected directly to the Internet so when anyone calls up a document, it is delivered right away.

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What is a Web Host?

To have a Web site on the Internet you need to have a Web server. Owning a Web server can be very costly and requires technical knowledge that most businesses do not have. A web hosting company can provide the equipment and other technical resources that you need without the headache and expense of doing it in-house.

Think of your Host as the landlord of your store. A landlord rents out stores to various merchants and each decorates and runs their store differently, and doesn't worry about the maintenance of the building. Similarly a Web Host rents out space on a Web server, like a storefront in a building, to various businesses. Each business builds their own Web site and never has to worry about maintaining their Web server.

 

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Domain name FAQ:

Domain Name Registration

What is a Domain Name?
Your Domain Name is your identity on the Internet. It is like having your own phone number. Essentially, Domain Names serve as routing addresses on the Internet. Each Domain Name corresponds to its IP address - for example, the Domain Name associated with http://64.225.100.31 is yourfavorite.com..

The Domain Name is like a vanity address.  If you have an 800 number, the 800 number works much like a domain name.  On the Internet, your "ring down" number is your IP and your 800 number is your domain name.

What characters are allowed in a Domain Name?
The only characters allowed in a Domain Name are the 26 letters of the English alphabet, numbers 0-9, and hyphens (-). A domain cannot begin or end with a hyphen, but it may contain one or more hyphens. 

You may use up to 63 characters plus the gTLD (generic Top Level Domain: .com, .net, and .org,) as part of the Domain Name. Each ccTLD (country code TLD) Registry has its own restrictions on the length and format. Domain Names are not case sensitive and are usually displayed in all lowercase. You may, however, use capital letters to emphasis words in your Domain Name, like: DavysKitchen.com

Who owns my domain name?
The Registrant or person or organization listed in "WHOIS" owns the Domain Name for the time their registration fees are paid. WHOIS is the name of the database required of all Registrars that contains information about the Domain Name, nameservers, and registration and sometimes the expiration dates.

Where will my Domain Name reside?
finitesite.com / yourfavorite.com provides name servers upon registration of new domain names. A Domain Name server is a machine connected to the Internet that identifies unique Domain Names (Web addresses) or Internet sites. Domain Name registration requires both a primary and a secondary nameserver. Each consists of a host name and a unique IP address. These house the Domain Name System information about the Domain Names hosted by the nameservers. These nameservers must be registered with the Domain Name Registry.

Once you have registered your Domain Name with finitesite.com / yourfavoirte.com, you can change the name servers for your Domain Name from your control panel at http://yourname.com/stats/ . You will always need two separate name servers. This change can be made as soon as the registration is confirmed.

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Web Hosting Related Questions

Domain Name Related Questions

Microsoft FrontPage Related Questions


What is virtual Web hosting?

We specialize in virtual Web hosting, which means that you can find a home for your Web site on our high performance Web servers and establish your presence on the Internet with your own unique domain name. This is a very intelligent and cost effective alternative to hosting your own web site internally. Our shared hosting environment gives you the benefits of high performance servers, high bandwidth connectivity that can seamlessly grow with your needs, pre-installed software, guaranteed reliability and around-the-clock support, all at a small fraction of the cost of doing it yourself.

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How do I transfer files to my Web site ?

Files can be transferred to the Web server via File Transport Protocol (FTP). If you have a PPP Internet account and need FTP software, you can download a program for either the PC or Mac from our site. Internet providers such as AOL, Compuserve, and Prodigy may have a built-in FTP interface. An FTP tutorial is available for first-time users.

Microsoft FrontPage users can 'publish' their sites to our server and should not use FTP.

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How long does it take to set up a new account ?

Most accounts are set up and active within 24 hours! Once an account is set up an activation notice will be sent you via e-mail including a userID, password, and FTP hostname. You can begin uploading files to your new web site immediately thereafter. Domain account users will be given a temporary URL to access their site via the Web prior to the completion of either domain registration or transfer.    

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Domain Name Related Questions


Will I be able to access my domain name with or without the 'www.'?

Yes, you will be able to access the domain name with or without the 'www.' in front. For example, you can access the domain name "mydomain.com" by going to "www.mydomain.com" as well as "mydomain.com".

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Can I transfer an existing domain name?

Yes. Whether you place an order by telephone or via our online order form, be sure to specify that you are requesting a transfer and NOT a new domain. You should keep the service at your present site while waiting for your domain name to transfer. We will provide you with a temporary IP address so you can mirror your site on our server. All e-mail and Web pages will still be accessed from your current site. When InterNIC receives the template, they will generate an acknowledgment request (Ack/Nak) and send it to the current administrative contact of the domain. Once the administrative contact acknowledges the transfer, InterNIC will update their records.

It is very important that you use the same company name and address on the template as that which is on file at InterNIC. If the company name differs from that which is on file, InterNIC will treat the transfer as a delete/new and will not allow the transfer to be completed.

If the contact information for the domain is no longer current, you will need to prepare a fax on company letterhead, as follows:

  1. Include company name, address and phone number in the header
  2. Reference the domain name and NIC tracking number
  3. Request the domain name modification in accordance with the NIC number to the new Name Servers
  4. Have the President or Vice-President of your company sign the request
  5. Print the name and title below signature
  6. Fax this letter to us, ATTN: DOMREG department with 'InterNIC' as the subject.

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I have purchased my domain name from another company. How can I update the information at InterNIC?

In order to transfer a domain name from one organization to another, InterNIC requires that the original owner file a "delete/new" template. This template consists of two domain registration templates, combined into one e-mail. The first template deletes the registration of the original domain name, and the second re-registers the domain name using the new owner’s information. This request must be initiated by the original owner, as the owner is the only one authorized to make such a modification.

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How long does it take before my domain name is active?

Once the InterNIC announces that your domain name has been registered (or transferred, if applicable), it usually takes about 72 hours before it visible to all users of the Internet. All Internet providers must update their records (DNS tables) to reflect new site locations. This process is called propagation.

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Microsoft FrontPage Related Questions

Answers to questions you may have about using Microsoft's FrontPage on our UNIX Servers.

NOTE: For specific information on how to use the FrontPage software, please consult the program's documentation or Microsoft Technical Support.


Server Extensions

FrontPage extensions are CGI programs that provide the server side implementation of FrontPage. FrontPage communicates with the extensions via HTTP using a Remote Procedure Call (RPC). When the server sees the "POST" request addressed to the FrontPage server extensions it simply directs the request to the appropriate CGI program. The extensions implement authoring (uploading/downloading documents, ToDo lists), administration (setting end-user, author, and administrator privileges), and dynamic content (browse-time WebBot components).

Without the FrontPage server extensions you will not be able to take advantage of the WebBots that are available through FrontPage. Also, without the extensions you cannot author and administer your web using the tools provided as part of the FrontPage Editor/Explorer package.

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Getting the extensions installed

New Accounts

Check the box on the order form indicating that you want the FrontPage extensions. New domains that request the FrontPage extensions when the order is placed will have the extensions installed within two days of activation.

Existing Accounts

To have the FrontPage server extensions installed on your existing site, send an e-mail request to support with the following information:

  • Your domain name
  • Your userID
  • Your request for FrontPage extensions.
  • Confirmation that you have back-up of any Web pages currently on the site.
    (In most cases it is not necessary to delete files currently on the site to install the extensions. However, if there are directories or files with special permissions (.htaccess) these will have to be removed. You can then re-establish permissions and password protection via the FrontPage Explorer.)

On existing sites, the installation will generally be done within 24 hours.

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Charges

There is no charge for installing the server extensions. We will also reinstall corrupted extensions free of charge*.

*Note: There are certain precautions that MUST be taken when publishing and maintaining your site with FrontPage.

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Limitations

There are some issues that potential FrontPage users should consider:

  1. Web size -- This seems to be most critical when a "searchable event" is present in the web (Search, Discussion Forum and Table of Contents). The lengthy process of updating the indices for these functions can lead to the connection timing-out (HTTP 500 Error or 'Server has timed-out').
  2. Disk Usage -- You may create and publish as many child webs as your disk storage space allows. However, for each child web you publish, FrontPage duplicates certain information into indices and hidden files. This adds 'overhead,' increasing the storage space required for your files. Microsoft's documentation notes, "FrontPage's optional full-text search indexes can take up to the same amount of disk space as your textual content."
  3. PRECAUTIONS

    There are several precautions which need to be taken to protect the FrontPage extensions on your site if it is housed on our UNIX servers:

    a) Do NOT use the Edit Access or File Manager features found in your Control Panel to set passwords, limit access, set file permissions or delete directories or files in a FrontPage web. This should only be done through the options in FrontPage Explorer.

    b) Do NOT use regular FTP (such as WS_FTP) to upload files to the server when FrontPage extensions are installed. This may corrupt the extensions, disabling the interactive features available with FrontPage.

    NOTE: The exception to this is when loading custom scripts to the cgi-local directory on your site. Instructions for uploading custom  CGI scripts is included in the notice you will receive when the extensions are installed.
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Features

Since FrontPage was created for developing Web sites in the Windows environment, some features are only available when the site is hosted on an NT Server.

  • Active Server Pages
  • ODBC and MSSQL Database connections (Access, FoxPro)
  • ActiveX
  • VBScript
  • SSL (Secure Socket Layer) Forms Processing (using the WebBot Save Results component)*

*FrontPage sites hosted on the UNIX Servers may use SSL by sending output from forms through cgiemail.

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Other Resources

You may also find answers on many user issues at Microsoft's Web site, from newsgroups and, of course, in books on FrontPage.

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