Need To Contact Support?

The fastest way to get help is to visit:

http://yourfavorite.com/support

eMail Address:  1 hour response time

Help@yourfavorite.com - Mail sent to HELP will be date/time stamped and you will receive a reply within just one hour during business hours and 4-6 hours when we are closed.  Please be sure to include your order number, account number or domain name in the subject line of your messages for fastest response time. 

Telephone Numbers:

Yourfavorite.com and affiliates:
Main Number: 617-859-8998
Fax Number: 617-249-0850
Toll Free: 800-893-6001

Mailing Address please click here

Location Address please click here

Urgent technical support issues:  If you have an issue considered urgent and our daytime call center is closed, you can still reach an after hours support representative on-call.

Only urgent issues such as web-site outages that have been confirmed to be on the server side, or other matters deemed as emergency should be referred to an on-call representative.

If your issue is urgent and you page an on-call representative, you will be asked for your credit card number and read a disclaimer by the operator.  If your issue is not urgent or not covered under normal technical support, your card will be billed for the incident, usually $55.  If your issue is considered urgent and falls under the emergency category, no charges will appear on your card.

To report an emergency or have a representative paged to your phone number, please call 800-893-6001 after hours and ask for the representative on call.