Need To Contact Billing?

Call during business hours: Monday - Friday 9 a.m. to 7 p.m.

617-859-8998 x100

Refund Policy
We offer a 30 Money Back Guarantee on almost every product we offer.  Please call customer service to obtain an RMA number (Return Merchandise Authorization) within 30 days.  

Return merchandise with RMA number to:

Refund@yourfavorite.com
(Print RMA Number Here)
Post Office Box 641
Boston, Massachusetts 02123

Note: Refunds sent with no RMA number, or mailed to the call center on Gainsborough Street will be returned to sender.

Hosting Cancellations
Hosting accounts will automatically renew for the term of the original contract unless cancelled in advance.  New accounts can cancel and receive a full refund, excluding setup fees, if cancellation is received within 30 days.  

Renewals will occur monthly, quarterly or annually, depending on the original designation on the account.  Cancellation must be received for renewals 10 days PRIOR to the renewal date.  Once the renewal date has past, cancellation is not possible until the next renewal date. There is no grace period on hosting renewals.

Acceptable cancellation is an eMail from the eMail address listed in your control panel, or a signed and dated fax on company letterhead sent to cancellations@yourfavorite.com or faxed to 617-249-0850. No other form of cancellation is acceptable.

Setup fees are not refundable under any circumstances.

Returned Check Policy: Please note, all checks returned unpaid will be assessed a fee, not to exceed $35 per instance.