| The tape back-up system is in place primarily
as a disaster recover system. As an added service, we do provide
restoration of customer files when requested -- however, these
requests can only be fulfilled during those times that the tape
drive is not busy backing-up the servers. There is a limited
number of hours per day when restorations requests can be
completed because the back-up process runs for much of the day.
To request file restoration, please send the
following information to: help@yourfavorite.com
- Domain name of account in question.
- The date from which the restore should be
performed.
- The files to be restored.
- If we need to restore the whole site,
please indicate accordingly.
- Acknowledgement of minimum $50
restoration fee.
Typically, restores cannot be performed over
the weekend. Please allow 24-48 hours for restoration on
weekdays.
** A minimum $50 restoration fee will be
charged for all restore requests unless otherwise approved in
advance.
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