| Web Hosting Related Questions
Domain Name Related Questions
Microsoft
FrontPage Related Questions
What
is virtual Web hosting?
We specialize in virtual Web hosting, which
means that you can find a home for your Web site on our high
performance Web servers and establish your presence on the
Internet with your own unique domain name. This is a very
intelligent and cost effective alternative to hosting your own web
site internally. Our shared hosting environment gives you the
benefits of high performance servers, high bandwidth connectivity
that can seamlessly grow with your needs, pre-installed software,
guaranteed reliability and around-the-clock support, all at a
small fraction of the cost of doing it yourself.
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Is
1000 MB/month of data transfer going to be enough to support my
web site ?
Our experience has shown that 1000 MB/month
will be more than enough bandwidth for the average Web site.
Depending on the quantity and size of your files, this could
support thousands of hits per month. Note that only a small
percentage of our customers have exceeded our data transfer
threshold. Should your needs grow, however, we have cost effective
plans that are designed to grow with you. For example, most of our
customers begin with our Professional plan. Those whose sites have
become quite popular have either paid $0.10/MB/mo. for additional
data transfer or have upgraded to our Corporate or Commercial
plans, which have much higher data transfer limits. A very small
percentage of our customers with extremely popular sites have
found it cost effective to upgrade to our Enterprise or High
Volume plans which have high enough data transfer limits to
accommodate nearly all of our customers' needs.
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How do I
transfer files to my Web site ?
Files can be transferred to the Web server
via File Transport Protocol (FTP). If you have a PPP Internet
account and need FTP software, you can download a program for
either the PC or Mac from our site. Internet providers such as
AOL, Compuserve, and Prodigy may have a built-in FTP interface. An
FTP tutorial is available for first-time users.
Microsoft FrontPage users can 'publish'
their sites to our server and should not use FTP.
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How
long does it take to set up a new account ?
Most accounts are set up and active within
24 hours! Once an account is set up an activation notice will be
sent you via e-mail including a userID, password, and FTP
hostname. You can begin uploading files to your new web site
immediately thereafter. Domain account users will be given a
temporary URL to access their site via the Web prior to the
completion of either domain registration or transfer.
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Domain Name Related
Questions
Will I be
able to access my domain name with or without the 'www.'?
Yes, you will be able to access the domain
name with or without the 'www.' in front. For example, you can
access the domain name "mydomain.com" by going to "www.mydomain.com"
as well as "mydomain.com".
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Do
you handle domain registration?
Yes. We will contact the InterNIC once your
account is activated to request either a new domain name
registration or a transfer. You do NOT need to submit a
registration or modification template to the InterNIC, as this
will only delay your request.
When an account is activated with a new
domain name, we will automatically send the registration template
to InterNIC. The information sent on the template is pulled
directly from the order form. InterNIC typically completes the
registration within 24 hours, and propagation typically takes
about 72 hours.
Let us know if you do not receive
notification that a domain name has either been registered or
transferred within two weeks. In the meantime, refer all concerns
to Registration
Services. You can reach them by calling (703)742-4777 and
selecting option number 2, or you may write them at hostmaster@rs.internic.net.
Be sure to reference your NIC ticket number when contacting either
us or the InterNIC.
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What
is a NIC handle?
Every entity registered with InterNIC has a
NIC handle. You can use the same NIC handle as the contact for
several domains. This way, if you make a change to the NIC handle
(i.e., the e-mail address), all domains using that NIC handle will
be updated as well.
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Who
should I contact regarding InterNIC billing?
Questions regarding InterNIC Invoicing
and Payment Procedures should be referred to Registration
Services. You can reach them by calling (703)742-4777 and
selecting option number 1, or you may e-mail them at hostmaster@rs.internic.net.
Customers wishing to make payment by credit
card may call either (888)771-3000 or (402)496-9788 (outside the
U.S.).
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Can
I transfer an existing domain name?
Yes. Whether you place an order by telephone
or via our online order form, be sure to specify that you are
requesting a transfer and NOT a new domain. You
should keep the service at your present site while waiting for
your domain name to transfer. We will provide you with a temporary
IP address so you can mirror your site on our server. All e-mail
and Web pages will still be accessed from your current site. When
InterNIC receives the template, they will generate an
acknowledgment request (Ack/Nak) and send it to the current
administrative contact of the domain. Once the administrative
contact acknowledges the transfer, InterNIC will update their
records.
It is very important that you use the same
company name and address on the template as that which is on file
at InterNIC. If the company name differs from that which is on
file, InterNIC will treat the transfer as a delete/new and will
not allow the transfer to be completed.
If the contact information for the domain is
no longer current, you will need to prepare a fax on company
letterhead, as follows:
- Include company name, address and phone
number in the header
- Reference the domain name and NIC
tracking number
- Request the domain name modification in
accordance with the NIC number to the new Name Servers
- Have the President or Vice-President of
your company sign the request
- Print the name and title below signature
- Fax this letter to us, ATTN: DOMREG
department with 'InterNIC' as the subject.
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I
have purchased my domain name from another company. How can I
update the information at InterNIC?
In order to transfer a domain name from one
organization to another, InterNIC requires that the original owner
file a "delete/new" template. This template consists of
two domain registration templates, combined into one e-mail. The
first template deletes the registration of the original domain
name, and the second re-registers the domain name using the new
owner’s information. This request must be initiated by the
original owner, as the owner is the only one authorized to make
such a modification.
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How
long does it take before my domain name is active?
Once the InterNIC announces that your domain
name has been registered (or transferred, if applicable), it
usually takes about 72 hours before it visible to all users of the
Internet. All Internet providers must update their records (DNS
tables) to reflect new site locations. This process is called
propagation.
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What
is the InterNIC fee for domain registration ?
The InterNIC charges $70 to register a new
domain name. This fee covers the first two years, as they
currently bill at a rate of $35 per year. The InterNIC will send
you an invoice via e-mail between three to six weeks after the
domain is registered.
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Microsoft FrontPage Related
Questions
Answers to questions you may have about
using Microsoft's FrontPage on our UNIX Servers.
NOTE:
For specific information on how to use the FrontPage
software, please consult the program's documentation or Microsoft
Technical Support.
FrontPage extensions are CGI programs that
provide the server side implementation of FrontPage. FrontPage
communicates with the extensions via HTTP using a Remote Procedure
Call (RPC). When the server sees the "POST" request
addressed to the FrontPage server extensions it simply directs the
request to the appropriate CGI program. The extensions implement
authoring (uploading/downloading documents, ToDo lists),
administration (setting end-user, author, and administrator
privileges), and dynamic content (browse-time WebBot components).
Without the FrontPage server extensions you will not be able to
take advantage of the WebBots that are
available through FrontPage. Also, without the extensions you
cannot author and administer your web using the tools provided as
part of the FrontPage Editor/Explorer package.
New Accounts
Check the box on the order form indicating
that you want the FrontPage extensions. New domains that request
the FrontPage extensions when the order is placed will have the
extensions installed within two days of activation.
Existing Accounts
To have the FrontPage server extensions
installed on your existing site, send an e-mail request to support
with the following information:
- Your domain name
- Your userID
- Your request for FrontPage extensions.
- Confirmation that you have back-up of any
Web pages currently on the site.
(In most cases it is not necessary to delete files currently
on the site to install the extensions. However, if there are
directories or files with special permissions (.htaccess)
these will have to be removed. You can then re-establish
permissions and password protection via the FrontPage
Explorer.)
On existing sites, the installation will
generally be done within 24 hours.
There is no charge for installing the server
extensions. We will also reinstall corrupted extensions free of
charge*.
*Note: There are certain precautions
that MUST be taken when publishing and maintaining your site with
FrontPage.
There are some issues that potential
FrontPage users should consider:
- Web size
-- This seems to be most critical when a "searchable
event" is present in the web (Search, Discussion Forum
and Table of Contents). The lengthy process of updating the
indices for these functions can lead to the connection
timing-out (HTTP 500 Error or 'Server has timed-out').
- Disk Usage -- You may
create and publish as many child webs as your disk storage
space allows. However, for each child web you publish,
FrontPage duplicates certain information into indices and
hidden files. This adds 'overhead,' increasing the storage
space required for your files. Microsoft's documentation
notes, "FrontPage's optional full-text search indexes can
take up to the same amount of disk space as your textual
content."
- PRECAUTIONS
There are several precautions which need to be taken to
protect the FrontPage extensions on your site if it is
housed on our UNIX servers:
a) Do NOT use the Edit Access or File Manager features found
in your Control Panel to set passwords, limit access, set file
permissions or delete directories or files in a FrontPage web.
This should only be done through the options in FrontPage
Explorer.
b) Do NOT use regular FTP (such as WS_FTP) to upload files to
the server when FrontPage extensions are installed. This may
corrupt the extensions, disabling the interactive features
available with FrontPage.
NOTE: The exception to this is when loading custom scripts to
the cgi-local directory on your site. Instructions for
uploading custom CGI scripts is included in the notice
you will receive when the extensions are installed.
Since FrontPage was created for developing
Web sites in the Windows environment, some features are only
available when the site is hosted on an NT Server.
- Active Server Pages
- ODBC and MSSQL Database connections
(Access, FoxPro)
- ActiveX
- VBScript
- SSL (Secure Socket Layer) Forms
Processing (using the WebBot Save Results component)*
*FrontPage sites hosted on the UNIX Servers
may use SSL by sending output from forms through cgiemail.
Other Resources
You may also find answers on many user
issues at Microsoft's Web
site, from newsgroups and, of course, in books on FrontPage.
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