| This section will help you understand and
troubleshoot some of the InterNIC issues you may be faced with as
a Dealer. Listed below are reasons why a domain name has not been
registered properly or in a timely manner. Of course these are not
all the possibilities, but listed below are the most frequent
situations that our YourFavorite.com registration team are faced
with on a daily basis.
If you have any questions regarding a NEW
domain registration or a TRANSFER domain, please also refer to help@yourfavorite.com
.
Domain Transfers
All transfer domains need to go through the
InterNIC. When the NIC doesn't receive an acknowledgement from the
admin or technical contact, there is a delay in the completion of
the transfer. (The current contacts can be found on the Whois at: http://www.networksolutions.com/
)
All transfer domains should have the exact
Organization name and address on orders. Dealers that do not list
the correct Organization names such as Company name, and exact
address on the order form which matches the NIC whois information
records, will not be able to transfer the DNS information. The
InterNIC looks at this request as a delete/new or a modify that
needs a confirmation via fax on company letterhead.
In order to complete this request, the
owners currently listed in the InterNIC database will need to
authorize this update to the ownership of the domain in question.
This request must confirm the updates to domain and should be on
company letterhead.
This fax request must follow these steps:
- Must refer to the NIC tracking number. If
you do not know it, contact help@yourfavorite.com
- Must refer to the domain name
- Must be on the organization's letterhead
- What appears on the NIC Whois
- Must be signed and titled by the current
president, vice president, owner or CEO
- Must go into detail and explain that you
are requesting a correction in the ownership listed in the
database.
- Fax this request to YourFavorite.com so
that we can forward it to our contact at the InterNIC. Our fax
number is 561-989-8721
Transfer domain requests could be delayed
because the acknowledgment from the Admin and Tech contact is not
coming from the correct e-mail address. (e.g. the e-mail listed on
the InterNIC is an e-mail forward and he/she replies from the
wrong e-mail address) The customer/dealer should receive a NIC
tracking number within the first 24-48 hours of activation.
A delay can be caused by the Admin and Tech
contact completing the acknowledgement incorrectly. This occurs
often when they are using AOL. When using AOL, the customer must
keep in mind that the message must be intact. When they hit reply,
they will need to see the COMPLETE version 1.0 and place the ACK
or A in the appropriate location. This is line 0a.
The customer's physical address has changed
and the NIC was not notified. When this occurs, they need to
provide a fax on company letterhead confirming the transfer and
update of the physical address. Please fax the letter to
561-989-8721.
The domain is "on hold" status.
This occurs when the domain registration has not been made.
InterNIC has put up an online web site for accepting credit card
payments of domain registrations. It's at https://payments.networksolutions.com/
. It's an improvement over the phone-based system because
international customers can use it (through their web browsers),
and the customer doesn't need to know the invoice number. Don't
forget that it needs to be https: instead of
http: - if your browser doesn't support SSL, it won't work.
New Domains
When registering a new domain, use all
numbers when listing the Phone and fax numbers. You cannot have
alphabet letters in it. (ex. 888-FOR-SALE)
Be advised that the foreign characters of
non-English alphabets will cause syntax errors. (ex: é, þ, or
other foreign characters)
When using our online order form, do not
indicate anything in the State Field unless it's a U.S. state.
(ex: You live in Germany and register a .com domain. On the order
form, please leave the State Field blank. Do not list the initials
DE or Germany in this field. You can list the city and country in
the City field if desired.)
The ":" has been known to cause
syntax errors when placed in the order/transfer template.
InterNIC Update Times:
Zone Files:
Servers world wide look to this information to find out where to
point the domain name. This includes contact names, owner and DNS
info. The DNS provided in these files tell the servers how to
contact the IP address that is associated with the domain name.
Zone Files are currently updated every night.
Whois: http://www.networksolutions.com/
This is the database gives end-users the information
needed to either register or transfer a domain name. The database
will provide you with information pertaining to the registration
status and who might be listed as contacts on the domain in
question. The whois updates currently everyday at 5:30 a.m. EST
(even on weekends). It does take several hours before we can
actually see the changes from the web based version.
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