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Frequently Asked Questions About BetterCheck™

How does BetterCheck work?  What is it?
What does it cost?
How easy is getting started?
Are all banks listed with BetterCheck™?s
Does a positive response guarantee funds?
Is there a way to process batch files / upload?
Are discounts available for high volume processing?
Is the system in real-time?*
Am I charged for non-participating accounts?
How are stop payments detected?
What response messages will I get?
Who provides this service?

How does this work? What is it?
BetterCheck™ is a virtual terminal that allows you to log into any web browser with your username and password and verify that an account is open, and a check is likely to clear.  Account results are provided for any U.S. checking account that is part of the BetterCheck™ banking network.

Additionally, BetterCheck™ provides ABA bank validation, and the bank's phone number for every 9-digit routing number.

For more information about approved and declined messages, and what they mean, see "What response messages will I get?" and "Does a positive response guarantee funds?"

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What does it cost?
Standard BetterCheck™is only $99 to set up, and that includes the virtual terminal, account verification and setup. Each verification is just 50¢. When you start you will add $25 to the account, and 50¢ will be deducted from your balance with each verification that is located in our system. You are not charged for verifications that are not in the system, although banking data is still displayed if the routing number is valid. Minimum replenishment on BetterCheck™ accounts is $50 and there is a $10 monthly fee on all open accounts and a $10 minimum.  Advanced BetterCheck has different pricing.  See Advanced BetterCheck FAQ.

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How easy is getting started.
Getting started is as easy as clicking any of the order links below.  Once you have an order number, simply return the one-page billing authorization and your account can be set up within 24-48 hours, or sooner with "Express Account Setup".

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Are all banks listed with BetterCheck™?
Many, but not all banks are listed in our system. As the BetterCheck Network expands, more and more banks are available each month. Currently hundreds of millions of accounts are listed within the network. 

The BetterCheck routing database has a 99.9% routing number location rate, and routing and bank details are provided regardless of account status.  Account location rates will vary depending on your location and the banks in your area or customer base. 

Account location rates currently average about 84% [Based on March 2008 network-wide location rate].

Users find that just about every major bank is listed in the BetterCheck account information database, as well as many, but not all, local and regional banks.  Savings Banks and Federal Credit Unions also provide account information to the network and are growing in numbers.

If the bank is not part of the BetterCheck™ Network, we provide the name, bank phone number, and contact information for the financial institution at no charge to you.

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Does a positive response guarantee funds?
BetterCheck™does not guarantee funds, or hold funds aside. The BetterCheck™system will verify that the account is open and has a positive balance as of the start of business, today. There is no guarantee that funds will still be available the day the check is presented. Optional use of the check number, or exact dollar amount in the amount field, will also allow the system to look for stop payment orders on the item by check amount or check number.  

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Is the system in real-time?*
The system responds in seconds to any inquiry. The response is in real-time and is based on the data the participating bank provided about the accountholder as of the start of business, today. Deposits or withdrawals made during the business day will not be reflected in the BetterCheck™ network until the bank's next business day.

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Is there a way to process batch files / upload?
This is a feature available in the Advanced BetterCheck system. The Advanced system is detailed above by clicking the ADVANCED tab. If you have the Advanced BetterCheck™ you can process batch files of any size, but this is NOT available on the Standard BetterCheck™ system.

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Are discounts offered for high transaction volumes?
All transactions processed via the virtual terminal in BetterCheck™ will bill at 50 cents, regardless of volume.  We offer a system called Advanced BetterCheck™ that has volume discounts based on your replenishment level. Transaction prices are as low as 39 cents. For details you must visit the ADVANCED link above.

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Am I charged for accounts that are not located?
No account information, no charge. There is no charge for bank accounts not listed in the BetterCheck™ network. Most banks are in the network, but if the bank does not offer account information, the routing number will be validated and BetterCheck™ will provide the bank's contact details at no charge, so you can still manually verify funds using the phone number provided.

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How are stop payments detected?
When the optional check number is entered in an account verification query and the account is located, the account can be declined based on the check number or amount of the check having a stop payment order that is published in the banks daily stop payment batch file. If you type in the exact amount of the check, the system will also locate stop payment orders based on this criteria. A decline will be provided for Stop Payment but the specific reason will not be given.

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What response messages will I get?

APPROVED: This means the account is located in the BetterCheck™ Network, the account is listed as an open, valid account, with a positive balance at the beginning of the business day, and the routing number was successfully validated.  Routing and Account Number results are displayed with the Bank Phone Number.

DECLINED: Declined messages are issued when one of the Banks reporting to the BetterCheck Network detects a "Reason For Return," such as invalid or impossible account number, or having an bad routing number. BetterCheck also has the ability to check for the possibility of NSF, stop payment orders, and other common "Reasons For Return," including access to the closed account database.

NOT-DECLINED:
BetterCheck will provide a NOT-DECLINED message when the check or transaction has a valid ABA routing number and no positive or negative information is available about the account number.  BetterCheck will display the Bank's Phone Number and address for all NOT-DECLINED responses, and you will not be charged for these transactions.
 

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Who provides this service?
BetterCheck™ is a product from yourfavorite.com. Yourfavorite.com has been providing software to the payment industry since 1996. Yourfavorite.com publishes CheckWriter™ brand check by phone software, as well as RoutingTool™, the routing number verification software, and 123ACH, the electronic fund transfer virtual terminal for ACH.  Software published by yourfavorite.com is used by all 100 of the Fortune 100 companies for 2006.

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