COVERAGE
This Web Site Availability Service Level Agreement applies to you if you
have ordered the following services: One-Hour-Website Plans, UNIX Hosting
Plans, or E-Commerce Plans ("Service") and you are in good
financial standing with yourfavorite.com.
SERVICE LEVEL
Yourfavorite.com endeavors to have the content of your web site available
for access by third parties 99.9% of the time ("Web Site
Availability").
CREDITS
In the event that there is no Web Site Availability, yourfavorite.com will
credit the monthly service charge for the Service as calculated below and
as measured 24-hours a day in a calendar month, with the maximum credit
not to exceed the monthly service charge for the affected month:
| Web Site
Availability |
Credit |
| 98% to 99.8% |
100% |
|
|
|
|
|
|
In order for you to receive a credit on your account, you must request
such credit within ten (10) business days after you experienced no Web
Site Availability. You must request credit by sending an electronic mail
message to help@yourfavorite.com. For security, the body of this message
must contain your account number as shown on your invoices, the dates and
times of the unavailability of your web site, and such other customer
identification requested by yourfavorite.com.
RESTRICTIONS
Credits shall not be provided to you in the event that you have no Web
Site Availability resulting from (i) scheduled maintenance as posted from
time to time at www.yourfavorite.com, (ii) your behavior or the
performance or failure of your equipment, facilities or applications, or
(iii) circumstances beyond yourfavorite.com's reasonable control,
including, without limitation, acts of any governmental body, war,
insurrection, sabotage, embargo, fire, flood, strike or other labor
disturbance, interruption of or delay in transportation, unavailability of
interruption or delay in telecommunications or third party services
(including DNS propagation), failure of third party software or hardware
or inability to obtain raw materials, supplies, or power used in or
equipment needed for provision of your Web Site.
NOTE
This policy does not apply to free hosting.