Name 
Company
Address
City State Zip
Phone
Fax     
eMail
ORDER NUMBER
[4 or 5 digits]

Choose New or Existing This issue is: New Existing

If EXISTING TICKET IS OPEN: 
list 6 digit issue number or 5 digit order number


Choose Product Version: [Mandatory]
Choose Product Version: Basic Edition Single User Version 6.xx Network Edition 6.xx Enterprise Edition Version 6.xx Single User Version 5.0 or higher [Full Version] Network Edition 5.0 or higher [Full Version] CheckWriter Version 4.1 or Earlier

Is this a first time installation or 
a re-installation: Choose Installation Type Already Installed Successfully New First Time Installation Re-installation [Same Machine} Re-installation [New machine]

What operating System do you use:

Windows 95 Windows 98 Windows 98SE Windows ME Windows 2000 Windows XP Vista Other Please List

If is is one of the messages in this drop down box below, the answers are [here] opens in new window.
IS IT ONE OF THESE MESSAGES ---> Runtime Error -2147217865 Could not find 'UserLogs' Error 3706 Error 430 - Class Does Not Support Automation. Disappearing text - First time using CREP 7 or other "CREP" Error Year displays as 20 not 2006 Entries Saving Out of Order When I print I get A12345A not MICR :|123456789|: Prints too high / low / left / right Error Entering the PASSWORD “2147220999: method ‘~’ of object ‘~’ failed CREP7 20536: E - Aborting Run-time Error ‘380’: Invalid property value (CC) NW11:Error:fieldCannot bezero string length Error 2147286781 saving options to database Initialization Error: 52: Bad file name or number. Invalid Database Path. (need CW50.mdb Rev cw5013.) PCLXL Error when trying to print Run Time Error 430: Class does not support automation

List the issue here in detail:   
 

Was a specific error message generated? 
If YES list it here word for word:

Select Action Required:
FREE - Send me an email reply within 24 business hours
-OR-------------------------------------------------------------
Call Back - FREE [valid order number required] 
       Available if caller is within 30-day phone support period.
order number
Call Back - PAY PER CALL 
       Must have support 'pay-per-call' order number.
order number
Please select  preferred times below:
First Request for Call: Today - 9 a.m. to 1 p.m. Today - 1 p.m. to 5 p.m. Monday - 9 a.m. to 1 p.m. Monday - 1 p.m. to 5 p.m. Tuesday - 9 a.m. to 1 p.m. Tuesday - 1 p.m. to 5 p.m. Wednesday - 9 a.m. to 1 p.m. Wednesday - 1 p.m. to 5 p.m. Thursday - 9 a.m. to 1 p.m. Thursday - 1 p.m. to 5 p.m. Friday - 9 a.m. to 1 p.m. Friday - 1 p.m. to 5 p.m. Second Request for Call: Today - 9 a.m. to 1 p.m. Today - 1 p.m. to 5 p.m. Monday - 9 a.m. to 1 p.m. Monday - 1 p.m. to 5 p.m. Tuesday - 9 a.m. to 1 p.m. Tuesday - 1 p.m. to 5 p.m. Wednesday - 9 a.m. to 1 p.m. Wednesday - 1 p.m. to 5 p.m. Thursday - 9 a.m. to 1 p.m. Thursday - 1 p.m. to 5 p.m. Friday - 9 a.m. to 1 p.m. Friday - 1 p.m. to 5 p.m.
-OR-------------------------------------------------------------
No action required
See notes for required action

Be sure all fields above, including the ZIP CODE, and email address are completed.  If there is already an open issue, or prior issue marked resolved, include the old issue number.